Frequently Asked Questions
Everything you need to know about the world's best pizza surface.
How do I season my Baking Steel?
To season your steel, wash it with hot soapy water, dry it thoroughly, and apply a very thin layer of high-smoke point oil. Bake it in your oven at 400°F for an hour, then let it cool completely.
What makes a Baking Steel better than a pizza stone?
Steel has a much higher thermal conductivity than stone, meaning it transfers heat to your dough significantly faster. This results in a crispier crust and a more dramatic 'oven spring' in less time.
How long does shipping take for domestic orders?
Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes between 3 to 7 business days via UPS Ground.
Can I use the Baking Steel on my outdoor grill?
Absolutely. The Baking Steel is incredibly versatile and can be used on gas grills, charcoal grills, and even induction stovetops, provided the surface is large enough.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that customers are responsible for return shipping costs due to the heavy weight of the product.
Does the Baking Steel ever wear out?
No. Unlike ceramic stones that can crack or shatter, the Baking Steel is virtually indestructible and is designed to last for generations with proper care and seasoning.